Q: “How can I findparts for my vehicle?”
There are two ways that you can use to find parts for your vehicle. You can either use the Car Brand search tool on the website or you can utilize the search box on the top right corner.
Q: “When will myorder be shipped?”
We usually ship 24-48 hours on weekdays
Q: “What is thequality of the parts?”
We only sell High Quality Remotes to ensure durability, quality, and perfect fitment.
Q: “What is thereturn policy?”
Our return policy lasts 30 days from the purchase date. The buyer is responsible for the shipping cost and the shipping cost is not refundable. If we made a mistake on your order we offer 100% refund or re-send the new replacement. To be eligible for a return, your item MUST be unused and in the same condition that you received it. It MUST also be in the original packaging and resalable. Note: Discrepancy claims must be reported within 5 business days after delivery.
Q: “What are themethods of payments?”
We accept PayPal, Credit Card, and E-Transfer.
Q: “What if theparts I received is damaged during the shipping?”
While we use extra packing material to make sure your package arrives in one piece, there is that 1% of the time where it almost seems like the post office has been playing bowling with the package. It’s very crucial for the receiver to thoroughly inspect any shipments they receive and make note of any changes or damages before signing their delivery receipt. Any damaged part must be reported within 48 hours of receipt of the part. Pictures of the damaged parts must be taken and sent to bestkeys4u@gmail.com
Q: “What I have to do when I need your support?”
1/ Create a staff account for us (with Themes permission and Settings permission) http://docs.shopify.com/manual/settings/account/staff-members
2/ Capture screenshot or video for the issue you get.
3/ Specify which template and version you are using.
4/ Describe clearly how to reproduce the issue.
5/ Submit a support ticket at here: https://halosoft.ticksy.com/. Our support team will get back to you soonest, please help us to wait.
